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Privacy Policy

At Les Deux Frères, we consider privacy to be important and we handle your personal data with care. During the processing of personal data, Les Deux Frères complies with the legal requirements of the AVG (General Enforcement Personal Data) and the GDPR (General Data Protection Regulation).

SSL Certificate

Les Deux Frères uses a secured https connection. This can be recognized by the 'S' behind the standard 'http' connection. The 'S' stands for Secure and this specifically means that the data is encrypted. Especially on pages where sensitive information is entered (such as online checkout) such a secure connection ensures that third parties can not find or view your (payment) data. Most browsers also show a small padlock or use it 'safely' if the site uses an encryption protocol such as TLS or SSL. At Les Deux Frères we use the SSL protocol.

 

Your Data & Privacy

On our site you leave data on a few points (voluntarily); when placing an order, filling out the contact form and when signing up for our newsletter. Below is more information per item about what information we collect and for what purpose it is used.

Placing an order

We only collect your name, address and e-mail address when ordering. This information is necessary to complete and deliver the order. Optionally you can enter your telephone number, but this is not mandatory.

Newsletter

Every now and then we send a newsletter with information, promotions and news that can be interesting for our customers. You will only be added to our mailing list if you have given your consent by filling in your e-mail address or by actively checking 'Subscribe to our newsletter' in the shopping cart. When signing up for our newsletter, we only ask for your e-mail address. With every newsletter there is the possibility to unsubscribe (at the bottom of the newsletter).

Contact Form

If you fill in a contact form on the website, or send us an e-mail, the data you send us will be kept for as long as the nature of the form or the content of your e-mail is required for the complete answering and processing of that.

 

Partners & third parties

Les Deux Frères will never provide personal data to other parties. Of course, our site works together with a number of parties that are necessary for running the web shop. These are explained in more detail here:

Lightspeed
This party supplies our web shop software. Lightspeed is for our data processor, the data of customers that we receive as www.lesdeuxfreres.nl are processed in the Lightspeed software system. Should Les Deux Frères need (technical) support for whatever reason, Lightspeed has access to the data. In addition, they assist us in meeting requests for access, deletion or modification of personal data. Lightspeed will never pass on your details to a third party unless this is necessary for further processing or on the basis of legal obligations. https://www.lightspeedhq.nl

Bizway

Our web hosting and e-mail services are taken from Bizway. They only process the data but do not use it for their own purposes. https://www.bizway.nl

Mollie

All payments made to us through the site are made via Mollie . They are our payment provider. Mollie will share your personal data with third parties if this is necessary for the execution of the agreement or on the basis of legal obligations. Data will not be stored for more than five years at the most. Mollie processes the following information with a payment:

  • Your payment details (eg bank account number or credit card number);
  • Your IP address;
  • Your internet browser and device type;
  • In some cases, your first and last name;
  • In some cases, your address details;
  • In some cases, information about the product or service that you have purchased from our customer.

PostNL

We use the services of PostNL for the execution of the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event PostNL engages subcontractors, PostNL will also make your data available to these parties.

Mailchimp

Les Deux Frères uses e-mail marketing tool Mailchimp. You will receive this if you have registered for this via the registration button on the site or via the registration button during the checkout process. At the bottom of every e-mail sent automatically via our website you will see the 'unsubscribe' link. If you click on this, you will be removed from the mailing list until you log in again. Mailchimp uses a secure environment. Mailchimp collects information such as first and last name if provided, e-mail address and information such as how often a newsletter is opened, read and which links are clicked.
 


Cookies

On www.lesdeuxfreres.nl, anonymised visit data are recorded via cookies, such as the most visited pages and anonymized location data. The purpose of this is to use this information to organize the website as well as possible and thus to give an optimal user experience. A "cookie" is a small text file that is sent to your computer when you visit a website. Cookies can store user settings and other information.

Turn off cookies

You can turn off cookies in your browser at any time. However, it may happen that some parts or services of the website do not function properly without cookies. Read in this article on the website of the Consumers Association how you turn off cookies by internet browser.

Google Analytics

The retention period of data we collect for Google Analytics such as cookies or other user IDs is stored for 50 months and then automatically deleted.  

 

View, change or delete your data

If you wish to receive a copy of your data, submit a change, have your data deleted and / or want to receive more information about the use of your data, please contact us via:

  - Telephone: +31 (0) 23 844 6963

  - E-mail: webshop@lesdeuxfrères.nl

 

Processing manager

The controller of your data is:

Les Deux Frères

Rozengracht 58, 1016ND Amsterdam

Chamber of Commerce number: 28100812

VAT number: NL175576373B01